We all know that we are in fact fallible humans that make mistakes. In my opinion, a person can wrongfully do something but it becomes a mistake once it is admitted. Admitting the mistake is the hardest part, though. In the business world, we are working to please others in whatever the product or service category may be. A client is a client that needs what we have to offer. We know as business men and women that we can't guarantee 100% satisfaction though often times we claim to. Someone, somewhere might have a problem with what we offer even if it was simply a mistake.
Admitting your mistake to a client may not ensure their business again, but it will help build the reputation your company wants and needs. If your company is mistake prone, you don't want to use "I'm sorry" as an excuse to be lazy or unfocused. Just as in any relationship, the best thing for your company to do, is admit fault as quickly as possible, and do your best to help the client out in any way that you can, and work to avoid making the mistake again.
It doesn't matter what the mistake is...if the client is unhappy and you want your business to succeed...then "the customer is always right" applies. Bristol Restoration works to fit the needs of our clients 110%. We have a tight knit family that works together to ensure the best service we possibly can. Knowing that mistakes will occur, we restlessly work to strengthen our business practices so that we can avoid any future "mistakes".
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